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Conversion Rate Optimization

CRO is not a quick win. It is a system: landing page anatomy, friction audits, mobile, urgency design, button science, sample-size math, multivariate vs A/B, and the qualitative research that powers all of it.

28 lessons·4 Beginner·12 Intermediate·12 Advanced·~4 hr read
Beginner
4 lessons

Start here. No prior knowledge needed.

Intermediate
12 lessons

Build on the fundamentals.

Advanced
12 lessons

Tactics for experienced marketers.

1

Multivariate vs A/B Testing

When to use which, and why most teams should not use multivariate.

8 min
2

CRO vs Growth Experimentation

Same toolkit, different mandates.

9 min
3

Personalization for CRO

Segment-specific pages, dynamic copy, and when it actually moves the needle.

12 min
4

Customer Research for CRO

Heatmaps, recordings, surveys. The qualitative side of a quantitative discipline.

11 min
5

Checkout Optimization

The highest-revenue square foot on the internet: fields, friction, payment options, and trust.

7 min
6

SaaS CRO: Optimising the Trial, Upgrade, and Expansion Flow

The 5 SaaS conversion moments: signup, activation, free-to-paid, tier upsell, seat expansion, and how to optimise each.

7 min
7

Behavioral Design Patterns: Fogg Model Applied to UX

Map motivation, ability, and prompts to your signup flows, onboarding, and checkout using BJ Fogg's Behavior Model for measurable conversion lift.

10 min
8

Engineering Social Proof Systems That Convert

Six types of social proof: placement science, review widget design, live signals, and testing frameworks to maximize conversion lift without diluting credibility.

14 min
9

Optimizing Conversion for AI-Referred Traffic

AI-referred visitors land differently: higher intent, less brand familiarity, and often invisible to your analytics. Here's how to convert them.

6 min
10

CRO for Mobile Apps: App Store & In-App Conversion

App CRO is not web CRO with smaller screens. Learn how App Store listing conversion (ASO) and post-install funnels actually behave, and the testing framework that improves both.

7 min
11

Statistical Pitfalls in CRO

Peeking, multiple comparisons, and Simpson's Paradox, the three ways a test with a correct sample size still lies to you.

8 min
12

CRO for Cancellation & Retention Flows

How to design a cancellation flow that legitimately saves 10-34% of leaving customers, and where the line sits between a real retention offer and an FTC-flagged dark pattern.

5 min